shipping and delivery

· We use our own delivery service in Prague. Your order over 3000 CZK will be delivered by our company driver to your address for free. The delivery period is 3 to 5 working days after the order.

· We use the DHL services outside of Prague. Your consignment over 3000 CZK will be delivered to your address for free within 3 to 5 days after the order with the possibility to track the parcel.

· Standard delivery for order up to 3000 CZK costs 150 CZK.

· Express delivery costs 270 CZK. Your consignment will be delivered to your address in Prague within 1 to 3 days after the order. If outside of Prague, your consignment will be delivered by DHL. It will be delivered to your address within 2 to 3 days after the order with the possibility to track the parcel.

We use the DHL services for delivery abroad. The consignment will be delivered for free to the indicated address within 3 to 5 working days after the order with the possibility to track the parcel.
We would like to notify you that the orders to the UK and other countries outside the EU may be subject to custom duty and taxes covered by the consignee.

We deliver to the following countries:

· Austria
· Bulgaria
· Cyprus
· Germany
· Denmark
· Spain
· Estonia
· Finland
· France
· United Kingdom
· Croatia
· Hungary
· Ireland
· Italy
· Lithuania
· Luxembourg
· Latvia
· Malta
· Netherlands
· Poland
· Portugal
· Slovakia
· Slovenia
· Sweden
· Belgium
· Greece

We would like to notify you that the orders to the UK and other countries outside the EU may be subject to custom duty and taxes covered by the consignee.

If you haven’t found your country on the list, please contact us via email at studio@janjaprokic.com. We’ll suggest possible delivery methods.

As soon as your order is dispatched, you’ll receive a confirmation email from the delivery service, which will include a link to tracking your parcel. When being delivered in Prague, you’ll receive a confirmation text message, which will include the time of delivery and the phone number of our driver.

If you need to change the delivery address before your order has been dispatched, please contact us as soon as possible via e-mail at studio@janjaprokic.com. If the consignment has been given to the delivery service, the delivery address cannot be changed.

We can send a consignment to one address only at a time. If you want individual items to be sent to various addresses, please make individual orders for each jewel and each place of delivery.