Frequently asked questions

We package each jewel in an individual wooden box. When delivered in Prague, the box is put in a luxurious black paper bag. When delivered outside of Prague, quality paper boxes are used. Thanks to using our own packaging, we guarantee maximum protection of the jewels delivered.

If the selected jewel or the size you request is not in stock, do not hesitate to contact us via e-mail at studio@janjaprokic.com. If it’s feasible, we will try to make your jewel as soon as possible.

The production of a jewel takes from 4 to 6 weeks after processing the advance payment.

It’s easy! You can find out at home. See our instructions.



Find out your ring size using a measuring strip:

1. Print out the attached file. Use the 1:1 format on your printer.
2. Cut out the strip and cut an opening on the left side.
3. Wrap the strip around your finger so that the marked sizes are on the outside of the paper.
4. Pull the end of the strip through the opening.
5. Please bear in mind that you need to pull the ring over your knuckle. Therefore, select a size which you can pull over the knuckle easily, only with a slight deformation of the paper ring.
6. The indicated size which fits in the opening of the strip shows the ring size for the measured finger.

Find out your ring size using a ring you already wear:

1. Print out the attached file. Use the 1:1 format on your printer.
2. Place the ring onto the circle so that its inner line matches with the circle on the paper.
The number inside the circle shows your ring size.

You can order a gift voucher via email at studio@janjaprokic.com.

In our e-shop you can use the following methods.

· Payment by card (Visa, Mastercard)
· Paypal

If you have any questions or problems regarding the payment, do not hesitate to contact us via email at studio@janjaprokic.com.

You can use the gift voucher for a payment personally in our studio or electronically after a previous agreement via email at studio@janjaprokic.com.

Standard transport

  • is free

Within Prague, our driver will deliver your order to the address you specify and delivery takes 3 to 5 working days from ordering.

Outside of Prague, we deliver via DHL to the specified address within 3 to 5 working days of ordering with the possibility of tracking the shipment.

 

We deliver abroad via DHL carrier. We deliver the shipment for 900 CZK to the specified address within 3 to 5 working days from ordering with the possibility of tracking the shipment. Please note that shipments to the UK and non-EU countries may be subject to import duties and taxes, which are the responsibility of the recipient.

We deliver to the following countries:

· Austria
· Bulgaria
· Cyprus
· Germany
· Denmark
· Spain
· Estonia
· Finland
· France
· United Kingdom
· Croatia
· Hungary
· Ireland
· Italy
· Lithuania
· Luxembourg
· Latvia
· Malta
· Netherlands
· Poland
· Portugal
· Slovakia
· Slovenia
· Sweden
· Belgium
· Greece

We would like to notify you that the orders to the UK and other countries outside the EU may be subject to custom duty and taxes covered by the consignee.

If you haven’t found your country on the list, please contact us via email at studio@janjaprokic.com. We’ll suggest possible delivery methods.

As soon as your order is dispatched, you’ll receive a confirmation email from the delivery service, which will include a link to tracking your parcel. When being delivered in Prague, you’ll receive a confirmation text message, which will include the time of delivery and the phone number of our driver.

If you need to change the delivery address before your order has been dispatched, please contact us as soon as possible via e-mail at studio@janjaprokic.com. If the consignment has been given to the delivery service, the delivery address cannot be changed.

We can send a consignment to one address only at a time. If you want individual items to be sent to various addresses, please make individual orders for each jewel and each place of delivery.

Yes, you can return unworn jewels in the original undamaged packaging with no reason given within two weeks after the receipt. The delivery cost is covered by the consignor. We guarantee reimbursement on your account within a week after receiving and controlling undamaged jewels. You can find the complete commercial conditions here: https://www.janjaprokic.com/cs/e-shop/obchodni-podminky

To return jewels bought on-line, please contact us via e-mail at studio@janjaprokic.comand we will agree on the next steps.

Yes, you can exchange unworn and undamaged jewels within two weeks after the receipt. The delivery cost is covered by the consignor. You can find the complete commercial conditions here:
https://www.janjaprokic.com/cs/e-shop/obchodni-podminky

To exchange jewels, please contact us via e-mail at studio@janjaprokic.comand we will agree on the procedure.

The duration of repairs or modifications of our jewels depends on individual items. Usually, we manage to repair a jewel within 3 weeks. For further information about specific repairs, please contact us via email at studio@janjaprokic.com and we will agree on the next steps.

To file a warranty claim, please contact us via email at studio@janjaprokic.com and we will agree on the next steps.

To protect your jewels from external influences and to prolong their life, we recommend to follow the advice below. These recommendations concern mainly gold and ruthenium plated jewels because their finishing is not permanent:

· Avoid contact of the jewel with water, soap, perfumes or cosmetics. Also, detergents and other chemical products may be damaging to pearls and precious stones.
· We recommend to take off the jewels when on the beach, doing sports or manual work.
· When not wearing the jewel, put it in its box so that it doesn’t touch other jewels to prevent scratching.
In case of atypical jewels – the open fox ring, the fox-head ring, the big fox ring or the mistletoe bracelet- we recommend to adjust the size of your ring the first. If you bend the jewel repeatedly, it may cause mechanical damage.

If you have any questions, do not hesitate to contact us by e-mail studio@janjaprokic.com or by phone at +420 774 374 312. We are available to you from Monday to Friday, always between 10 am and 6 pm.