shipping and delivery
What are the delivery methods and period for the Czech Republic?
Standard transport
- For orders up to 8000 CZK it costs 250 CZK
- For orders over 8000 CZK is free
Within Prague, our driver will deliver your order to the address you specify and delivery takes 3 to 5 working days from ordering.
Outside of Prague, we deliver via DHL to the specified address within 3 to 5 working days of ordering with the possibility of tracking the shipment.
Express delivery
- For orders up to CZK 8000 CZK the cost is 450 CZK
- For orders over 8000 CZK is free of charge
Within Prague, your order will be delivered free of charge by our driver to the address you specify and delivery takes 1 to 3 working days from ordering.
Outside of Prague, we deliver via DHL. We will deliver to your address within 2 to 3 working days of ordering with the option to track the shipment.
What are the delivery methods and period for foreign countries?
We deliver abroad via DHL carrier. We deliver the shipment for 900 CZK to the specified address within 3 to 5 working days from ordering with the possibility of tracking the shipment. Please note that shipments to the UK and non-EU countries may be subject to import duties and taxes, which are the responsibility of the recipient.
What are the countries to which you deliver?
We deliver to the following countries:
· Austria
· Bulgaria
· Cyprus
· Germany
· Denmark
· Spain
· Estonia
· Finland
· France
· United Kingdom
· Croatia
· Hungary
· Ireland
· Italy
· Lithuania
· Luxembourg
· Latvia
· Malta
· Netherlands
· Poland
· Portugal
· Slovakia
· Slovenia
· Sweden
· Belgium
· Greece
We would like to notify you that the orders to the UK and other countries outside the EU may be subject to custom duty and taxes covered by the consignee.
Is it possible to deliver the jewel to a country which is not listed?
If you haven’t found your country on the list, please contact us via email at studio@janjaprokic.com. We’ll suggest possible delivery methods.
How can I track the status of my order?
As soon as your order is dispatched, you’ll receive a confirmation email from the delivery service, which will include a link to tracking your parcel. When being delivered in Prague, you’ll receive a confirmation text message, which will include the time of delivery and the phone number of our driver.
May I change the delivery address?
If you need to change the delivery address before your order has been dispatched, please contact us as soon as possible via e-mail at studio@janjaprokic.com. If the consignment has been given to the delivery service, the delivery address cannot be changed.
Can I choose more delivery addresses?
We can send a consignment to one address only at a time. If you want individual items to be sent to various addresses, please make individual orders for each jewel and each place of delivery.